FAQs

FREQUENTLY ASKED QUESTIONS

1. How fast will my order ship?
We process orders within 1-2 business days. Delivery within the U.S. usually takes 5-7 business days. We also offer faster shipping options if you need your items sooner.

2. Do you offer free shipping?
Yes, we provide free shipping on orders over $75 within the U.S. For international orders, shipping costs are calculated at checkout.

3. Can I return or exchange an item?
Yes, we offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return or exchange it within 30 days, as long as it's in original condition.

4. Do you ship internationally?
Yes, we ship worldwide. International shipping typically takes 7-14 business days depending on your location, and you'll receive tracking information once your order is shipped.

5. How do I choose the right size?
Each product page includes a size guide to help you find the perfect fit. If you're unsure, feel free to reach out to us for guidance.

6. Are your products durable?
We take pride in using high-quality materials such as genuine leather, eco-friendly fabrics, and durable metals to ensure our products last a long time.

7. How do I care for my items?
We recommend keeping your jewelry and accessories dry and storing them in a cool, dry place when not in use. More specific care instructions are included with each product.

8. What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted for your safety.

9. Can I track my order?
Yes, once your order ships, you'll receive an email with a tracking number, so you can follow your package until it reaches your door.

10. Are there any special offers or promotions?
Yes, we frequently have promotions. Be sure to subscribe to our email list or check the banner on our website for the latest deals.

11. What makes Better Citizens Inc. special?
Our brand is about more than fashion. We aim to provide high-quality, thoughtfully designed products that reflect individuality, style, and purpose, while promoting sustainability and inclusivity.